Living Memento
Personal video messages, delivered to the people you love — when it matters most.
For what you want them to remember
Some messages aren’t meant for today.They’re meant for a graduation, a wedding, a birthday, or a moment when your presence is deeply missed. They’re the words you’d want to say if time allowed — spoken in your own voice, exactly as you intended.
How Living Memento Works
1. Record your message - On your own, or with support from one of our experts.2. Choose the moment - Decide when your message should be delivered.3. We deliver it - Securely and exactly when the time comes.
Your message is protected
Your recording is encrypted, securely stored, and never shared.We treat every recording with the privacy, respect, and care it deserves, because these aren’t just files. They’re personal.Explore your options knowing your message will be handled thoughtfully every step of the way.
Fill out the form below
Share your name, email, and a short note below.
Within 24–48 hours, we’ll personally follow up with the next steps and a secure form to finalize your message.
Contact Us:
Email – [email protected]
Phone / Text – 949-393-9226
How Living Memento Works
A message, in your own words
Once you’ve filled out the secure form and selected your options, we’re here to support you every step of the way.If you have questions or would like guidance, we can schedule a call at a time that feels comfortable for you.You can record your message on your own, or — if you prefer — we can arrange for one of our professionals to come to you with recording equipment.
We’re here if you need support, and we’ll step back when you don’t.
What you might want to share
There’s no right or wrong way to create your message. Many people find it helpful to reflect on moments, memories, or thoughts they’d like to pass on.• A story from your childhood
• A piece of family history
• Something you wish you had known earlier in life
• An insight or realization that came with time
• A favorite memory you shared together
• What you hope for them in the years ahead
• Music, movies, or traditions that mattered to you — and whyThese are only ideas. What matters most is that your message sounds like you.
Our Simple 3 Step Process
Step 1 — Record your message
Record your message on your own, or with gentle guidance from one of our experts.Speak freely, in your own words — at your pace, in your space, or with someone there to help you through it.
Step 2 — Choose when it’s delivered
Select the moment you want your message to be received.A birthday, a milestone, or a time when your presence would mean the most.
Step 3 — We deliver it when the time comes
Your message is delivered exactly as you intended — when it matters most.Carefully handled, thoughtfully delivered, and never before its time.Your message is treated with care, privacy, and respect throughout the process.
Living Memento isn’t about you making a perfect video.
It’s about preserving your voice, your memories, and your presence.
Exactly as you are.
Pricing and Options
SPRING SPECIAL PRICING
*Limited to the first 100 Living Memento customers during promo periodFor a limited time, Living Memento is offering special introductory pricing for individuals and families who want to preserve meaningful messages for the moments that matter most. These Spring Special packages are available in limited quantity and include full service, personalized support, and secure message handling.
LEGACY
Ideal for messages delivered within the next 3 yearsPricing
$499 one-time payment
or
$49 per month for 12 monthsWhat’s included
• Up to 3 minutes of recorded video
• One scheduled delivery date within the next 3 years
• Secure storage of your message
• Personal follow-up and guided support
• Annual confirmation of recipient contact informationOptional Legacy bundles
• 1 video: $499
• 2 videos: $799
• 4 videos: $999Additional recording time may be available on a case-by-case basis depending on video length, format, and storage requirements.
LEGACY PRO
Designed for long-term delivery and milestone momentsPricing
$999 one-time payment
or
$49 per month for 24 monthsWhat’s included
• Up to 5 minutes of recorded video
• One scheduled delivery date within the next 10 years
• Secure long-term storage
• Ongoing account management
• Annual confirmation of recipient and contact details
OPTIONAL ADD-ONSProfessional Recording Service
We come to you with professional recording equipment and guide you through the recording process in a calm, comfortable setting.
*Subject to availability in your area• 30-minute in-person recording session
• Includes setup, recording assistance, formatting, and secure upload
• Spring Special pricing: $150
• Regular pricing: $300Event-Triggered Delivery (Legacy Pro only)
Designed for messages tied to meaningful life events such as graduations, weddings, or births.• Message is delivered when a specific event occurs rather than a fixed date
• Annual check-ins with the designated account holder
• As the event approaches, check-ins increase to monthly or weekly as neededPricing
$3.99 per month after the initial 24-month payment period
or
$40 per yearThis add-on must be paid for by a separate account holder to ensure continuity.
NEED MORE TIME OR CUSTOM OPTIONS?
Additional recording time, extended storage, or custom delivery arrangements are available upon request. Pricing varies based on video length, format, and delivery timeline.We are always happy to walk through options with you before anything is finalized.
Frequently Asked Questions
How do you keep my message private and secure?Your message is encrypted and securely stored using both cloud-based systems and a physically secured external drive. We never share your recording, and it is treated with care and respect at every step. These are personal messages, not just files, and we handle them accordingly.How do you know when to send my message if it’s tied to a future event?If you choose an event-based delivery, we stay in touch over time. After your initial plan period, a small monthly maintenance fee allows us to check in once per year with your selected contacts. This helps us stay updated on things like graduation dates, weddings, or other life milestones so your message is delivered at the right moment.Why is there a monthly fee after the first year or two?The monthly fee supports the long-term care of your message. This includes yearly contact updates, ongoing system and technology upgrades, secure storage, contingency planning, and regular follow-ups to make sure recipient information stays current. Technology changes quickly, and this ensures your message remains accessible and deliverable years down the line.What happens if my recipient has a medical emergency or passes away before delivery?We have clear procedures for these situations. If a recipient receives a terminal diagnosis, a point of contact can notify us and provide documentation, and we can release the message immediately. If a recipient passes away unexpectedly, the message is delivered to their next of kin. Our yearly check-ins help us stay informed so we can respond appropriately.How do you stay in touch with my three points of contact?Your contacts are listed in order of priority. We begin by emailing the first contact several times over one week. If there is no response, we then reach out to the remaining contacts. If needed, we follow up by phone. These check-ins are brief and focus on confirming updated contact details or upcoming events within the next year.Do you watch or listen to my video message?No. Your video is never watched by our team. We only verify the length of the recording and confirm the first word spoken to ensure it matches what you submitted. Once confirmed, the message is securely stored without being viewed.What if I need more than three minutes for my recording?Additional recording time may be available on a case-by-case basis. Factors such as video quality, file size, and format all play a role. If you feel you need more time, we are happy to discuss options with you.How long will a specialist spend with me if I choose guided recording?Appointments are typically scheduled for 30 minutes. We can help set up the recording equipment and leave the room, or remain with you if you prefer support while recording.Can I include more than one person in a single video?Yes. You may speak to multiple people in one video. The message will be delivered in full to all recipients listed for that recording. If you prefer separate messages for different people, you can create additional recordings under separate orders.What if I pass away during the first year and want my message delivered afterward?If you choose a delivery tied to an event following your passing, we take additional precautions. During the first year, we check in monthly. If we do not hear from you, we begin contacting your designated points of contact to confirm details and ensure your message is delivered as intended.Can I update my message later?Yes. If you decide to update or replace your message, we can securely retrieve the original file and store the new one. A small one-time fee applies to cover the handling and replacement process.Can I change the delivery date or recipient information?Yes. You can contact us by email at any time to request an update. We will schedule a brief phone call to verify your identity, then make the requested changes to ensure everything remains accurate.What happens if my contact information changes?You can update your information by reaching out to us directly, or we can make updates during our annual check-in with you or your designated contacts. Keeping this information current helps us ensure your message is delivered exactly as intended.
Privacy PolicyLast updated: February 2026Living Memento (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or engage our services.1. Information We CollectWe may collect the following types of information:Personal information such as your name, email address, phone number, and any information you voluntarily provide through our forms or communications.Information related to your designated recipients and trusted contacts, provided solely for the purpose of fulfilling our services.Audio, video, or written content you submit to us as part of the Living Memento service.We do not collect payment card information directly. Payments are processed securely through third-party providers.2. How We Use Your InformationYour information is used only to:Provide and manage Living Memento servicesCommunicate with you regarding your account or requestsStore, protect, and deliver your message according to your instructionsMaintain accurate records and verify updates when requestedWe do not sell, rent, or trade your personal information.3. Storage and SecurityWe take the protection of your message seriously.Your content may be stored using a combination of:Secure cloud-based systemsPhysically secured offline or external storageWe implement reasonable administrative, technical, and physical safeguards to protect your information. While no system can be guaranteed 100% secure, we make every effort to treat your message with care, confidentiality, and respect.4. ConfidentialityYour message is considered private and personal. We do not access, review, share, or distribute your content except as necessary to:Deliver it according to your instructions, orComply with legal obligations if required by law5. Updates and AccuracyYou may request updates to your message, delivery date, recipient, or contact information by contacting us directly. Certain updates may be subject to additional fees. Keeping your information current helps ensure successful delivery.6. Third-Party ServicesWe may rely on trusted third-party service providers (such as secure storage or payment processors) to operate our business. These providers are given access only to the information necessary to perform their services and are expected to maintain confidentiality.7. Children’s Privacy
Living Memento is not directed to children under the age of 18, and we do not knowingly collect personal information directly from children.In some cases, a customer may designate a minor (such as a child or grandchild) as the future recipient of a message to be delivered at a later date. Any information related to a minor recipient is:Provided voluntarily by an adult customer,Limited to what is reasonably necessary to fulfill the requested delivery, andUsed solely for the purpose of delivering the message at the designated time.Living Memento does not communicate directly with minors, does not market to children, and does not solicit information from them. All account management and updates are handled exclusively through the adult customer or their designated trusted contacts.8. Changes to This PolicyWe may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date.9. Contact UsIf you have questions about this Privacy Policy or how your information is handled, please contact us at:[email protected]
DisclosuresLiving Memento is a personal message preservation and delivery service designed to help individuals record and store meaningful video messages for future delivery. By using this service, you acknowledge and agree to the following disclosures:Best-Efforts Service
Living Memento operates on a best-efforts basis. While we take extensive care to preserve, store, and deliver messages as instructed, we cannot guarantee delivery in all circumstances, including but not limited to changes in contact information, technological failures, force majeure events, or circumstances beyond our reasonable control.No Refund Policy
All payments made to Living Memento are non-refundable. Due to the personalized, time-intensive, and long-term nature of the services provided, refunds are not offered under any circumstances, including early termination, non-use, or dissatisfaction.Minimum Commitment
Subscription plans are subject to a minimum twelve (12) month commitment. Payment plans billed monthly remain binding for the full minimum term, regardless of usage or completion status.Delivery Timing & Contingencies
Delivery dates are scheduled based on the information provided by the customer and designated contacts. While we make every reasonable effort to deliver messages on the intended date, delivery may occur within a reasonable window before or after the selected date if verification or confirmation steps are required.Third-Party Dependence
Living Memento relies on third-party services for secure storage, communications, and payment processing. While we select reputable providers, we are not responsible for failures, outages, or changes in service caused by third parties.Recipient Responsibility
Living Memento is not responsible for the actions, availability, or responsiveness of designated recipients or third-party contacts. Failure of recipients to receive, access, or view a message due to circumstances outside our control does not constitute a breach of service.Service Continuity
In the event of a business restructuring, acquisition, ownership transition, or closure, Living Memento will make reasonable efforts to ensure the continued preservation and delivery of stored messages. However, continued service is not guaranteed, and no liability is assumed for interruption or termination under such circumstances.Not Legal or Estate Advice
Living Memento does not provide legal, estate planning, medical, or financial advice. Customers are encouraged to consult qualified professionals regarding wills, trusts, and estate arrangements.Emotional Content Disclaimer
Messages created through Living Memento may contain emotional or sensitive content. Living Memento is not responsible for how recipients interpret, react to, or emotionally process delivered messages.
Terms & ConditionsLast Updated: February 26th, 2026By accessing or using Living Memento (“the Service”), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Service.1. Description of ServiceLiving Memento provides a legacy messaging service that allows customers to record, store, and schedule the future delivery of personal video or audio messages to designated recipients. The Service is intended for personal, non-commercial use only.Living Memento does not provide legal, medical, estate-planning, or financial advice.2. EligibilityYou must be at least 18 years of age to use the Service. By using Living Memento, you represent that you are legally able to enter into a binding agreement.3. Subscription Terms & Minimum CommitmentLiving Memento subscriptions are offered with a minimum twelve (12) month commitment, regardless of billing frequency.Monthly subscription plans are twelve-month agreements billed monthly and are not cancelable prior to the end of the twelve-month term.Prepaid plans (including twelve-month or longer terms) are paid in full at the time of purchase.Subscriptions automatically conclude at the end of the stated term unless renewed.4. No Refund PolicyAll payments made to Living Memento are final and non-refundable.Due to the personalized, labor-intensive, and long-term nature of the Service — including message handling, storage, verification, and future delivery coordination — no refunds, partial refunds, or credits will be issued for any reason, including but not limited to:Early terminationChange of mindFailure to submit a messageDelayed deliveryNon-use of the Service“Death of the customer does not constitute grounds for a refund.By purchasing the Service, you acknowledge and agree to this no-refund policy.5. Updates & ModificationsCustomers may request updates under the following terms:Contact information updates for designated trusted contacts may be submitted at any time at no charge.Changes to message content, recipients, or delivery date may be requested for a one-time administrative fee of $20 per update, subject to identity verification.Living Memento reserves the right to limit or decline excessive or unreasonable modification requests.6. Best-Efforts DeliveryLiving Memento agrees to use commercially reasonable, best-efforts to deliver messages at the designated time using the information provided by the customer.However, delivery is dependent on factors beyond our control, including but not limited to:Outdated or inaccurate contact informationRecipient unavailabilityTechnical failuresChanges in communication platformsForce majeure eventsLiving Memento does not guarantee delivery and shall not be held liable for unsuccessful delivery attempts.7. Death of Customer & Incomplete PaymentIn the event of a customer’s death prior to completing the minimum twelve (12) month payment obligation, Living Memento will make a good-faith effort to honor the customer’s intentions under the following conditions:If at least eighty percent (80%) of the total minimum subscription obligation has been successfully paid at the time of death, Living Memento may, at its discretion, proceed with message delivery within thirty (30) days of confirmed notice of death, using the most current delivery instructions on file.If less than eighty percent (80%) of the total minimum subscription obligation has been completed at the time of death, continued storage, processing, or delivery of the message is not guaranteed. In such cases, message content may be discarded unless payment obligations are fulfilled by the customer’s estate or authorized representative.Living Memento is under no obligation to pursue payment from surviving family members, recipients, or designated contacts. Any decision to proceed with delivery under these circumstances is considered a discretionary, best-efforts accommodation and does not constitute a waiver of payment requirements.8. Limitation of LiabilityTo the fullest extent permitted by law, Living Memento, its owners, operators, contractors, successors, heirs, and assigns shall not be liable for:Emotional distressLost messagesMissed or delayed deliveryIndirect, incidental, or consequential damagesClaims arising from recipient reactions or outcomesTotal liability, if any, shall not exceed the amount paid by the customer in the preceding twelve (12) months.9. Business Continuity & SuccessionIn the event of business restructuring, acquisition, sale, dissolution, death, or incapacity of ownership, Living Memento may transfer obligations and stored content to a successor entity or designated custodian for the purpose of fulfilling outstanding deliveries where reasonably possible.No guarantee is made that all messages will be delivered under such circumstances.10. Content ResponsibilityCustomers are solely responsible for the content of their messages. Living Memento does not review messages for accuracy, legality, or appropriateness and assumes no responsibility for message content.11. Governing LawThese Terms & Conditions are governed by the laws of the United States and the State in which Living Memento is registered, without regard to conflict-of-law principles.12. Changes to These TermsLiving Memento reserves the right to update these Terms & Conditions at any time. Continued use of the Service constitutes acceptance of the updated terms.